EXTENDED RETURN POLICY
Good news: due to Covid-19, we’ve extended our online return policy for your convenience. All purchases made online during the provincial lockdowns can be refunded or exchanged in the 30 days
Please email us if you want exchange and return – [email protected]
WHAT CAN BE RETURNED OR EXCHANGED?
The following Eligibility Requirements must be met in order for an item to qualify for a refund or exchange:
- The order was placed within the last 30 days (this date can be found in your order confirmation email) with the exception if your store is closed by state lockdowns.
- The product is unworn, unused and unwashed.
- The product has it’s original price tags attached.
- Intact shoes can only be returned or exchanged if they are in original condition with protective film (if applicable).
Final sale on:
- Earrings, fragrance, face masks and beauty products.
- Clearance products in the sale section with “Final sale” in the product name.
- Gift cards and/or e-gift cards.
WHAT DO I DO IF I RECEIVED DEFECTIVE ITEM?
In circumstances where you consider a product to be defective, please bring the merchandise you wish to return in-store or email us at [email protected] the following:
- A clear photo of the defective item.
- Your order number.
Our customer service team will be happy to give you a full refund if your item is defective. The disposal or return of your defective item will be advised by our customer service team.
*If you received a garment with security tags still on it, please contact us for an immediate refund.
FOR RETURNS BY MAIL (ONLINE ORDERS)
Refunds will be issued within 10 business days after we received the returned items, using the same method of payment as the original purchase. Shipping charges, including sales taxes on shipping charges, are not refundable.
If your original purchase was a gift card/e-gift card, you will be refunded on the original gift card used to place payment. If you lost or discarded your gift card after purchase, your gift card information can be retrieved on your returns confirmation email.
If you purchased using a credit card or debit, once the return is processed, please allow 3 to 5 business days for the refund to appear on your statement. Delays may vary based on your financial institution.
Orders purchased via PayPal will only be eligible for a refund to your PayPal account when you mail them back to us. If you return items purchased via PayPal in store, it will go back directly into your Paypal account.
(i) through this site,
(ii) where applicable, through our customer service department in connection with this site,
(iii) through our free-standing retail stores, and
(iv) through sweepstakes and other promotional programs.